Delivery & Returns Information
Our UK mainland delivery charges are as follows-:
- £3.50 for any orders of 1 or 2 items
- £5.00 for any orders of 3 or more items
- We do not charge for delivery on orders of £100 or more in value
You are only charged for delivery once per order, no matter how many parcels the order is sent out in.
During the year we run promotional codes for free delivery for orders placed during the specified dates. These codes are given directly to schools to distribute to parents.
Please contact us via email or telephone before purchasing for a quote for the extra delivery cost if you are ordering from overseas or outlying areas of the UK.
Orders are dispatched via Royal Mail or via our next-working-day courier service provided by DPD local depending on the value of the order and the size of the parcel. All orders dispatched either via Royal Mail or DPD local are collected from us around 3pm every working day (Monday – Friday). If your dispatch email arrives from 3pm onwards the parcel will likely be collected from us on the next working day.
- Parcels sent via Royal Mail will be sent via 2nd class standard post for the majority of the year, however in peak times* they may be sent via 1st class standard post. Although a signature is not required the majority of parcels are too big for a letterbox and will require someone present to accept the delivery.
- Parcels sent via DPD local will be delivered on the next working day and are trackable. If a mobile telephone number has been provided with the order DPD will send text messages confirming the delivery date and estimated 1-hour delivery slot along with options to reschedule the delivery to a time or date that suits you.
Whilst we aim to dispatch orders complete in one parcel, sometimes this is not possible. If an item on your order is out of stock for longer than a week to 10 days, we will dispatch what we can of the order as soon as it is ready.
During peak times* any items that are out of stock at the time of ordering, even if only for a couple of days, will be dispatched in separate parcels. Unless we inform you otherwise, the outstanding items should arrive within a week to 10 days. Please ensure that you check all paperwork that arrives with the order – the delivery note will be on the front of your parcel with your address on. This delivery note will state any items outstanding that are to follow in a separate delivery.
If an item you have ordered has arrived and doesn’t fit or is no longer required it can be sent back for an exchange or a refund provided it is still current uniform. Any items sent back must be returned in a new and unused condition with any labels intact and, wherever possible, in the original packaging.
All orders are dispatched with a returns form on the back of the delivery note which is found on the front of the parcel with your name and address on. This is to be filled out and returned with the items by post to the address that is provided on the form. If you have mislaid your delivery note you can download a copy of our returns form below.
If an exchange is required please state the new size that is needed. Refunds will be issued where required for any difference in value, however, we will contact you prior to dispatching replacement items if additional payment is required. Items returned for a full refund will be processed as soon as possible and an email confirmation will be sent to confirm that the refund has been issued. Please note that refunds may take a few working days to show back in your account.
Items must be returned at your own cost unless they are faulty or have been delivered incorrectly. If you have received an incorrect item that you did not order, an item has an existing fault or an item that develops a fault within the first 6 months of use please contact us directly either via email or telephone so we can arrange for a replacement to be sent out as soon as possible. Items that develop faults after 6 months’ use will be replaced at the managers discretion.
Items can also be taken into your local Skoolkit store for a full refund. Exchanges can be made provided the uniform is also stocked in-store. When sending items back we advise you to obtain a receipt for proof of postage as we cannot take responsibility for any lost parcels.
Certain items are not eligible for return or exchange unless they are faulty.
Items that can only be returned if faulty include-:
- Socks & tights removed from packaging
- Swimwear that has had the protective gusset lining removed
- Special order items
- Garments that have been personalised with a students’ name or initials.
When returning faulty items please ensure any garments are laundered prior to returning as soiled garments will not be accepted and returned back to you to clean.
*Peak times include but are not limited to all of July and August, the majority of September and early January.